Welcome to the DNA PROTECTED website TERMS AND CONDITIONS for use. These terms and conditions apply to the use of this website at www.dnaprotected.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
The www.dnaprotected.com website is operated by:
DNA PROTECTED SL, a company registered in Spain whose registered office is at Carrer d´Orient 1, local 7, Peguera,Balearic Islands, Spain, 07160 Our company registration number is B42871897. Our VAT registration number is ESB42871897.
Our contact details are as follows:
Trading address: Carrer d´Orient 1, local 7, Peguera,Balearic Islands, Spain, 07160
Tel: + 34 611 28 33 06
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2.1 You can order Holograms via e-sign form which we will send per email. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an email acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when with the signed order confirmation, unless we have notified you that we do not accept your order or you have cancelled your order.
We will send you confirmation by email with a corresponding invoice. The order will be dispatched once the payment has been received or justified and you will receive a confirmation of shipment with a tracking reference, via email.
2.3 We may refuse to accept an order:
3.1 All prices exclude VAT at the current rates. We reserve the right to express the price inclusive of VAT, but we shall show VAT separately and include it in the total price into your invoice.
You offer & invoice will include detail information about the pricing and VAT application.
3.2 Where we charge separately for packing, shipping or insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown into the offer & invoice.
3.3 Our prices are reviewed periodically and the next review will be on 30/11/2023.
4.1 If you wish to cancel your order:
4.2 The following criteria must be met to qualify for a refund:
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
4.3 You can return goods 7 days since date of acceptance of the order and full refund or exchange will be provided. The costs of returning goods to us shall be borne by you
4.4 Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
4.5 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
6.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
6.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
6.4 Any rights not expressly granted in these terms are reserved.
7.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
7.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
9.1 Other than personally identifiable information, which is covered under the Privacy Notice, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
9.2 You are prohibited from posting or transmitting to or from this Website any material:
9.3 You may not misuse the Website (including, without limitation, by hacking).
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
10.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.
10.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
10.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause.
11.1 To register with www.dnaprotected.com you must be over eighteen years of age.
11.2 Each registration is for a single user only. We do not permit you to share your user’s name and password with any other person nor with multiple users on a network.
11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
12.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
12.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
13.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
14.1 These terms and conditions shall be governed by and construed in accordance with Spanish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Spanish courts.
14.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the Europe. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside Europe, you do so at your own risk and you are responsible for compliance with local laws.
15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15.3 Only the parties to these terms and conditions may seek to enforce them under the Spanish civil law principles governing commercial contracts
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: